Frequently Asked Questions – Noirélle

1. Where do you ship to?
We ship both locally and internationally. Shipping rates and delivery times vary by location and are calculated at checkout.

2. How long does delivery take?

• Within Nigeria: 3–7 business days

• International Orders: 7–14 business days
  Processing time takes 1–3 business days.

3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use it to follow your shipment’s progress.

4. What payment methods do you accept?
We accept major debit/credit cards, bank transfers, and other secure payment options displayed at checkout.

5. Can I cancel or change my order?
Orders can only be changed or canceled within 12 hours of purchase. Please contact us immediately at support@noirelle.com.

6. Do you offer returns or exchanges?
Yes, we accept returns within 7 days of delivery for unused items in original condition. Please refer to our Return Policy for details.

7. What if I receive a damaged or wrong item?
We sincerely apologize for any inconvenience. Contact us with photos of the issue at support@noirelle.com, and we’ll resolve it promptly.

8. Do I have to pay customs or duties?
International orders may be subject to customs fees. These are the responsibility of the customer.